New Delhi: The government on Tuesday announced that consumers who have not received the benefits of the recent GST rate cut can register their complaints through multiple channels.
According to a FAQ released by the Central Board of Indirect Taxes and Customs (CBIC), aggrieved customers can contact the National Consumer Helpline (NCH) via the toll-free number 1915 or through WhatsApp at 8800001915. Additionally, complaints and queries can be submitted on the Integrated Grievance Redressal Mechanism (INGRAM) portal.
Effective September 22, the Goods and Services Tax (GST) structure was simplified into a two-tier system of 5% and 18%. The earlier rates of 5%, 12%, 18%, and 28% have now been merged into just two rates—5% and 18%—resulting in reduced prices for approximately 99% of daily use items.
While the anti-profiteering mechanism has yet to be enabled for complaints related to profiteering, the government has been actively monitoring prices. Several companies have voluntarily announced that they are passing on the tax cut benefits by lowering prices.
However, complaints have surfaced on social media, alleging that some businesses are not passing on the benefits of the GST rate cut to consumers.
Consumers who wish to report such issues are encouraged to use the helpline numbers or the INGRAM portal to ensure their grievances are addressed promptly.
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https://www.freepressjournal.in/business/consumers-who-have-not-received-gst-rate-cut-benefits-can-register-complaints-on-toll-free-number-cbic