New Delhi: The government on Tuesday announced that consumers who have not received the benefits of the GST rate cut can register their complaints through multiple channels.
According to a FAQ released by the Central Board of Indirect Taxes and Customs (CBIC), aggrieved customers can contact the National Consumer Helpline (NCH) via the toll-free number 1915 or through WhatsApp at 8800001915. Additionally, complaints and queries can be registered on the Integrated Grievance Redressal Mechanism (INGRAM) portal.
Effective September 22, the Goods and Services Tax (GST) structure was simplified into a two-tier system of 5% and 18%. The previous rates of 5%, 12%, 18%, and 28% have been merged into these two slabs, leading to reduced prices for 99% of daily use items.
While the anti-profiteering mechanism has not yet been activated for complaints related to profiteering, the government has been closely monitoring pricing trends. Several companies have voluntarily confirmed that they are passing on the benefits of the tax cut by lowering prices.
However, complaints have started emerging on social media alleging that some businesses are not passing on the GST rate cut benefits to consumers.
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https://www.freepressjournal.in/business/consumers-who-have-not-received-gst-rate-cut-benefits-can-register-complaints-on-toll-free-number-cbic