Paytm launches AI Soundbox for small businesses: How it works

**Paytm Launches AI Soundbox for Small Businesses: How It Works**
*By Dwaipayan Roy | Oct 07, 2025, 08:03 PM*

Paytm has introduced the AI Soundbox, a revolutionary device designed to help small and medium enterprises (SMEs) streamline their daily operations and payments more efficiently. The new product was unveiled at the Global Fintech Festival 2025, marking a significant step forward in bringing advanced technology to India’s business landscape.

### What Is the AI Soundbox?
The AI Soundbox is an enhanced version of Paytm’s popular payment Soundbox series. What sets this device apart is its conversational AI capability, allowing merchants to interact in 11 Indian languages. This feature makes business transactions and management more accessible for a diverse range of users across the country.

### Enhanced Features for Business Intelligence
Beyond handling payments, the AI assistant embedded in the Soundbox can answer queries related to payments, sales trends, and overall business performance. Paytm describes the device as a “business intelligence assistant,” providing real-time insights that help merchants make informed decisions without needing complex software.

The Android-based device features dual screens—one displays payment updates, while the other facilitates easy interaction with the AI assistant. It supports dynamic QR codes alongside tap and insert card transactions, ensuring versatile payment options for customers.

### Transforming Small Businesses with AI
The AI Soundbox is aimed at empowering India’s extensive network of small businesses, from local kirana stores to cafes and retail chains. By integrating artificial intelligence into everyday business interactions, Paytm hopes to simplify operations and enhance business intelligence at the grassroots level.

Vijay Shekhar Sharma, Founder and CEO of Paytm, highlighted that this launch signals a new era of intelligent devices tailored for businesses across India.

### Reliable Connectivity for Smooth Operations
Equipped with Wi-Fi connectivity, the AI Soundbox assures stable performance for indoor settings such as restaurants and supermarkets. Additionally, 4G support is built-in to maintain seamless transaction processing in outdoor or high-traffic areas.

With this launch, Paytm continues to innovate in the fintech space by providing accessible and smart technology solutions that cater specifically to the needs of India’s small and medium enterprises.
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